What to Expect
A Process With Integrity
From the moment we receive a call, our office administrator, Elaine, answers the phone. With over a decade of experience in the field of roofing, Elaine can often immediately identify the relevant issue and provide useful, specific information regarding the means of addressing it. Selecting from an arsenal of project managers, she then assigns the case to the appropriate consultant whose specialty relates to the matter at hand and schedules an appointment for consultation. A member of our team is then dispatched to the client’s home or business location at a convenient time and in a punctual manner, and provides inspection as well as precise and updated information regarding repairs, prices, warranties and the requirements which uphold them. ***
Once all the details and recommendations regarding the client’s issue are documented, a foreman and crew leader are assigned to the case in addition to the initial project manager, thereby setting an unprecedented standard for Toronto’s roofing industry. We offer unparalleled quality control at the outset by providing three top level professionals in their field to oversee our in-house crew, each member of which is also a certified Master Shingle Applicator. Our highly trained and skilled employees use the highest standards and most up- to- date methods to provide reliable and lasting work repairs, and they do so while simultaneously paying attention to every last detail, right down to ensuring that their work doesn’t adversely affect other areas of your home or workplace, such as stucco walls, the garden, pool or the neighbour’s yard.
We are aware that there is more to this work than the technicals, and we are always available to skilfully answer any questions with a vast knowledge base and a warm attitude. We are also clear that working in and around your personal space requires sensitivity, respect and trust which we are committed to building with you alongside building your roof. The affordability of the service that we provide in exchange for the value received is a notable aspect of our service, and the final payment is made only once the foreman shows you photos of previously discussed key landmarks in construction, walks around the property making sure everything is clean and tidy, and provides you with your workmanship warranty.
We aim to satisfy on every level, and have quickly built a great reputation from the ground up, earning awards, top ratings and appearances on television for our unwavering dedication to excellence. We hope that you will make Integrity a part of your roofing process.
***Generally speaking, a manufacturing warranty will be void if the product is not installed correctly. We are one of the few companies in the GTA whose code of ethics commits us to following the specifications outlined by the product makers, thereby ensuring that the warranties are upheld and the workmanship is as high quality as is available.